Support Hub

How can we help?

In the unlikely event of an issue, we want you to be able to quickly and easily get the support you need for your product.

Simply search for your product in the search bar, browse by category, or view our most popular and current FAQs below.

Once you’ve selected your product, simply type in your question, search by keyword, or browse the troubleshooting and FAQ options available.

Didn’t find the information you’re looking for? Don’t worry, you'll still get the option to submit a support inquiry at the end of your search if you don’t find a satisfactory answer.

Our dedicated team of support agents will do their best to respond to all support inquiries (you’ll get an email confirmation with your support ticket reference) within 24 hours (Mon - Fri).

Pin Drop Icon
WHERE TO BUY
Deliver Icon
ORDERS & DELIVERY
Returns Icon
WARRANTY & RETURNS
Evo 150 network player on grey shelf
All in One Systems
CXA81
Amplifiers
Man enjoying CXA81 at home
Apps
Black CXR200 on top of a Black CXC
AV Receivers
Photo of lunar grey Blu-ray/DVD player
Blu-Ray & DVD Players
DacMagic 200M close-up volume knob
DACs
A man using the CXA81 to play a CD
Disc Players
Man crossing a street in London using Melomania Touch True Wireless Headphones
Headphones
Close up of the CXN
Network Players
Photo of Alva Duo phono amp on desk
Phono Stages
Minx Min Speakers on stands for Hone Cinema
Speakers
Photo of AXT100 Stereo Reciever
Stereo Receivers
Photo of black Tuner with remote control
Tuners
person lowering a record onto alva tt v2 turntable
Turntables
Pin Drop Icon
WHERE TO BUY
Deliver Icon
ORDERS & DELIVERY
Returns Icon
WARRANTY & RETURNS