Frequently asked questions

Payment & Prices

When buying direct from Cambridge Audio, we use fully Secure Payment Providers to give you absolute confidence at the checkout, for payment and delivery.

We do not store credit card details nor do we share customer details with any 3rd parties.

All prices are in US Dollars ($US) and include sales tax when applicable at the appropriate rate.

If you are already registered with us and need to update any of your details such as delivery or billing address you can do so at checkout, or visit ‘My Account’ and check the details we have for you are up-to-date. 

Delivery and returns

Delivery is free and will arrive within 2-3 working days.

We try our best to keep to that, but all delivery times are approximate.

At busy periods such as public holidays, it can take longer.

At Cambridge Audio we stand behind the quality of our goods. Our shipments are carefully inspected and packed before leaving our warehouse, but in the event you are not satisfied with your purchase, please take note of the following return policy:
Cambridge Audio offers a 30-day money back guarantee on most equipment/accessories.

If you're unhappy with your purchase, please let us know. Unless faulty, we'd like this to be within 30 days of purchase and It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused.
We'll require an explanation for the return (defective, damaged, etc). Don't be surprised if we ask you some pretty detailed questions about the reason for your return. Hearing first hand what our customers are experiencing will enable us to provide you with the best possible service.

Returns will not be accepted without a Return Authorization #, or RMA# which must be obtained by phone or email. An RA must be obtained within 30 days of the purchase, and Cambridge Audio must receive the package within 15 days of issuing the RA. Note that after 30 days all sales are final. Please write your RA# on the outside of the shipping box (not the product box). Failure to do this will delay the processing of your return. Your return package must include the following: a copy of your invoice, a note detailing the reason for the return, all original packing materials, including cables, power supplies, instructions, remote controls, warranty cards, etc. Your package must arrive in resalable condition. If these instructions are not followed your return may not be accepted.

If your return package is deemed acceptable after inspection, Cambridge Audio will refund the purchase price of the returned item. Cambridge Audio will absorb the shipping costs only in the case of defective merchandise. Please note that if defective merchandise proves to be non-defective upon inspection, or if Cambridge Audio otherwise determines the customer is exercising chronic abuse of the return policy, the customer will be charged a re-stocking fee at Cambridge Audio's discretion. Cambridge Audio also reserves the right to impose a re-stocking fee at our discretion for any returned item that is damaged, cosmetically dinged or returned missing accessories.  Any and all packages that are refused delivery and sent back to Cambridge Audio without an RMA number will not be refunded the initial shipping charge and a restocking fee will be added to the return.
We strongly recommend sending your return package via UPS or FedEx so it can be insured and tracked (this is especially important with heavy, fragile, and more expensive items). If a return is sent via US Mail, then the customer accepts all responsibility if the package is lost, stolen, or damaged in transit. Cambridge Audio is not liable for any uninsured packages.

At Cambridge Audio, we strive to provide the best possible customer service. We know you don’t like faff. That’s why our products are designed to be easy to set up and use.

If you do have a problem or a query of any sort, just call our team on 1-877-357-8204 and one of our friendly experts will walk you through the set up or problem and get you up and running fast. 

Service & Support

Yes, while we don't expect anything to go wrong, as we all know things occasionally do, so for peace of mind all products sold directly by Cambridge Audio come with the following warranties:

All Electronics, Disc Players, Speakers, TV Speakers and Remotes come with a standard 2-year warranty – Parts and labour.

Wireless Speakers – 1 year – Parts and labour

 

For products purchased on or after 1 April 2017, US customers can gain an additional one year’s warranty if they register the product on our website: www.cambridgeaudio.com/register

 

B-stock, Manufacturer Refurbished, or Open Box

 

Cambridge Audio offers a limited warranty for products sold as “B-stock, Manufacturer Refurbished, or Open Box” to be free from defects in materials, unless otherwise stated in the product description, and workmanship for a period of one year from the date of purchase. During this period, Cambridge Audio will repair or replace, at our option, this product or any defective parts.

The limited warranty does not cover damage due to misuse, abuse, negligence, acts of God, accident, commercial use or modification of, or to any part of this product. This warranty does not cover damage due to improper operation, maintenance or installation, or attempted repair by anyone other than Cambridge Audio or someone authorized by Cambridge Audio to do warranty work.  Any unauthorized repairs will void this warranty. This warranty does not cover product sold AS IS or WITH ALL FAULTS. This warranty is invalid if the factory applied serial number has been altered or removed from this product.

This Warranty is only valid for the original purchaser and will automatically terminate prior to expiration if this product is sold or otherwise transferred to another party.  The product must be purchased from Cambridge Audio or the warranty is void.

Cambridge Audio does not honor warranties for B-stock products taken overseas due to voltage issues, certification concerns, and possible transit damage.