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How can we help?

Please provide as much information as possible to allow us to quickly and effectively assist you.

Product in question

Reason of Contact

How we can help?

Need help with?

Fit

Connectivity

Controls

Charging

Pairing

Spares & Accessories

Melomania App (new section)

Other

How are the bands removed and replaced on the Melomania Touch earphones?
Can I use my Melomania 1 foam tips with Melomania Touch?
Can third party foam tips be used with Melomania Touch?
How to fit your Melomania Touch earbuds correctly (Video)
How to inset your Melomania Touch earbuds correctly (Video)

How can I fix connectivity issues / unreliable connection with my Melomania Touch?
I am unable to pair my phone/tablet with Melomania Touch. What can I do?
Only one of my Melomania Touch earphones is working. How can I get the other paired?
How do I reset my Melomania Touch?
Can my Melomania earphones be used to provide audio for video, such as watching a movie or playing a game?
Can Melomania Touch connect to multiple devices at the same time?
Why does Transparency mode cut in and out when I press the power button on my phone to turn the screen on or off?

Melomania Touch controls are not working
I’m getting no bass or low volume: What can I do?
How do I change the EQ setting of Melomania Touch?
How does the Melomania Touch control work?
How to turn on Transparency Mode on Melomania Touch (Video)
How to change Power Mode on Melomania Touch (Video)

Can I charge my Melomania earphones from my PC/laptop?
How long does it take to charge Melomania Touch?
How do I charge Melomania Touch?
How many charges can the Melomania Touch case provide?
What type of charging cable can I use with Melomania Touch?
Can I use a Fast Charger USB-C with my Melomania Touch?
Why aren't my Melomania Touch earphones charging

How do I pair the Melomania Touch to another device?
How do I pair my Melomania Touch earbuds to my smartphone/device for the first time?
Can my Melomania earphones be used to provide audio for video, such as watching a movie or playing a game?
Can Melomania Touch connect to multiple devices at the same time?
My sound and video are out of sync
How can I fix connectivity issues / unreliable connection with my Melomania Touch?
I am unable to pair my phone/tablet with Melomania Touch. What can I do?
Only one of my Melomania Touch earphones is working. How can I get the other paired?

How does the Find my Earbuds feature work?
Is the Melomania Touch case made of real leather?
Can I use a Fast Charger USB-C with my Melomania Touch?
Can I use my Melomania 1 foam tips with Melomania Touch?
Can third party foam tips be used with Melomania Touch?
My Melomania Touch ear tips or support fins are damaged, lost. Where do I get replacements?

Is the Melomania App compatible with Melomania 1 earphones?
How can I update my earphones firmware using the Melomania app?
What is High-Performance Mode and how does it work?
What is Transparency Mode?
Can I change the Voice language of Melomania Touch?
How do I change the EQ setting within the Melomania app?

How do I reset my Melomania Touch?
Can I update the firmware of my Melomania earphones?
How do I clean my Melomania earphones?
How do I turn off my Melomania Touch earphones?
What happens if I leave the Melomania earbuds out of the case?

Need help with?

Fit

Controls

Charging

Pairing

Spares & Accessories

Other

How do I know my Melomania 1 earphones fit correctly?

Melomania 1 Button Commands
[VIDEO] - Melomania 1 Touch Shortcuts

How do I charge Melomania 1?
How many charges can the Melomania 1 case provide?
How long does it take to charge Melomania 1?
What type of charging cable can I use with Melomania 1?
How long will the Melomania 1 earbuds last on one charge?
Can I use a Speed Charger with Melomania 1?

[VIDEO] - Melomania 1 pairing
How do I pair my Melomania 1 earbuds to my smartphone/device for the first time?
How many devices can M1 connect to at one time?
How do I pair the Melomania 1 to another device?
Can Melomania 1 connect to multiple devices at the same time?
Do I need a code to connect my Melomania 1 to certain Bluetooth devices?

I've lost an earbud or the case. What can I do?
Melomania 1 - Large Foam Tips

How do I turn off my Melomania 1 earphones?
Are the Melomania 1 earbuds waterproof?

Need help with?

Connectivity

Sound quality issue

Charging issue

Pairing issue

Other

How can I fix connectivity issues / unreliable connection with my Melomania Touch?
I am unable to pair my phone/tablet with Melomania Touch. What can I do?
Only one of my Melomania Touch earphones is working. How can I get the other paired?
How do I reset my Melomania Touch?
Can my Melomania earphones be used to provide audio for video, such as watching a movie or playing a game?
Can Melomania Touch connect to multiple devices at the same time?
Why does Transparency mode cut in and out when I press the power button on my phone to turn the screen on or off?

Why does Transparency mode cut in and out when I press the power button on my phone to turn the screen on or off?
What is High-Performance Mode and how does it work?
How do I change the EQ setting within the Melomania app?
I’m getting no bass or low volume: What can I do?
My sound and video are out of sync
Why can I hear noises around me when using Melomania Touch?

Can I charge my Melomania earphones from my PC/laptop?
How do I charge Melomania Touch?
How many charges can the Melomania Touch case provide?
What type of charging cable can I use with Melomania Touch?
Why arent my Melomania Touch earphones charging

How do I pair the Melomania Touch to another device?
How do I pair my Melomania Touch earbuds to my smartphone/device for the first time?
How can I fix connectivity issues / unreliable connection with my Melomania Touch?
I am unable to pair my phone/tablet with Melomania Touch. What can I do?
Only one of my Melomania Touch earphones is working. How can I get the other paired?
How do I upgrade the firmware of my Melomania Touch?

How do I reset my Melomania Touch?
How can I update my earphones firmware using the Melomania app?
Can I change the Voice language of Melomania Touch?
How do I change the EQ setting within the Melomania app?
How do I clean my Melomania earphones?
Why does Transparency mode cut in and out when I press the power button on my phone to turn the screen on or off?
Melomania Touch controls are not working
Why can I hear noises around me when using Melomania Touch?

Need help with?

Sound quality issue

Charging issue

Pairing issue

Other

One earbud is much quieter than the other
How can I improve the sound quality of calls from Melomania 1?

Why aren't my Melomania 1 earphones charging?

I am unable to pair my phone/tablet with Melomania 1?
Only one of my Melomania 1 earphones is working. How can I get the other paired?

How do I reset the Melomania 1?

I have a question with?

Technical specification

What’s included

Where to buy

Checkout process issue

Spares and Accessories

Where can they be used

Firmware

Functionality

Melomania Touch Technical Specification
Does Melomania Touch support SCMS-T?
Can my Melomania earphones be used to provide audio for video, such as watching a movie or playing a game?

What's included in the box when I purchase the Melomania Touch?
Is the Melomania Touch case made of real leather?
Can I recycle my Melomania Touch packaging?
Can I use my Melomania 1 foam tips with Melomania Touch?

Where is Melomania Touch sold?

I haven't received my confirmation email, will I still be charged?
What Payment methods does Cambridge Audio accept?
Tracking your order and re-arranging delivery
Service and next day delivery time cut off by country
Changing or amending your order or delivery address
I want to cancel my order
European VAT

How are the bands removed and replaced on the Melomania Touch earphones?
Can I use my Melomania 1 foam tips with Melomania Touch?
What type of charging cable can I use with Melomania Touch?
Can I use a Fast Charger USB-C with my Melomania Touch?
My Melomania Touch ear tips or support fins are damaged lost. Where do I get replacements?

Can my Melomania earphones be used to provide audio for video, such as watching a movie or playing a game?
Can my Melomania earphones take calls?
Are the Melomania Touch earbuds waterproof?

How can I update my earphones firmware using the Melomania app?
How do I change the EQ setting within the Melomania app?
Can I update the firmware of my Melomania earphones?
Is the Melomania App compatible with Melomania 1 earphones?

What is High-Performance Mode and how does it work?
What is Transparency Mode?
Can I change the Voice language of Melomania Touch?
How do I change the EQ setting within the Melomania app?
How does the Find my Earbuds feature work?
Does Melomania Touch support SCMS-T?
Can my Melomania earphones be used to provide audio for video, such as watching a movie or playing a game?
Can my Melomania earphones take calls?
Will my Melomania earphones work with my Voice Assistant?
What is the range of Melomania Touch?
How long does it take to charge Melomania Touch?
How many charges can the Melomania Touch case provide?
Can Melomania Touch connect to multiple devices at the same time?
Are the Melomania Touch earbuds waterproof?

I have a question with?

Technical specification

What’s included

Where to buy

Checkout process issue

Spares and Accessories

Where can they be used

Firmware

Functionality

Melomania 1 - Technical Specification

What's included in the box when I purchase the Melomania 1?

Where is Melomania 1 sold?

I'm having trouble with the checkout process on your website

Melomania 1 - Can I get small foam Tips?
Melomania 1 - Can I get large foam tips?
I've lost an earbud or the case. What can I do?
My Melomania 1 ear tips are damaged/lost. What can I do?

Are the Melomania 1 earbuds waterproof?

Can I update the firmware of my Melomania 1 earphones?

Do I need a code to connect my Melomania 1 to certain Bluetooth devices?
How many devices can M1 connect to at one time?
How long will the Melomania 1 earbuds last on one charge?
Can I use a Speed Charger with Melomania 1?
Can Melomania 1 connect to multiple devices at the same time?
What type of charging cable can I use with Melomania 1?
How many charges can the Melomania 1 case provide?
How long does it take to charge Melomania 1?

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